Sohraaz Collections Exchange & Return Policy

We believe in delivering the best products which are handcrafted by skilled men and experts in the field, keeping in mind the emotions and ethics of upcoming fashion trends. We assure the quality of our products and endeavour to provide absolute user satisfaction. Once the product has been delivered by us, all EXCHANGE & RETURN of the product shall be governed by and subject to Terms of Use, as well as the below Exchange & Return Policies. We hope that you are delighted with your order, but if unsatisfied with the product, especially concerning the size, fit, or any defect in the product, we will be happy to initiate Exchange or Refund.

1. Exchange & Return Process

SohraaZ Collections offers its customers an easy Exchange/Return Policy, wherein you can raise an Exchange/Return request of products purchased on https://sohraaz.com/ for all garmentsand are required to be made within 15 days from delivery of the product(s).We also accept partial returns wherein you can raise a return request for one or all products in you order. However, partial return shall not mean breaking garment set

2. Terms & Conditions of Exchange & Return

• The returned product should be fresh, unwashed, unaltered, and unused with the tags intact as it will be checked at our end.
• Returns & Exchanges are allowed with products of same price or higher
• Accessories cannot be exchanged

3. Exchange & Return - Store

Exchange & Return at a store is valid only in India. We would assist you at allSohraaZ Collections exclusive store. Please visit any of our stores here - https://sohraaz.com/

4. Exchange & Return - Online

You are requested to login to your user account on www.manyavar.com and place an exchange and/or return request form the “My Orders” section.

We will initiate a return pick up once your request is received. The product should be properly wrapped, and you must ensure that the product is unused, unaltered, unwashed and all the tags are intact.

Return Pick-up facility for exchange is available in selected locations, depending on the courier services in the said location. If you choose to schedule a pick-up -

• Properly wrap the product in a packet
• Do not seal the packet
• Keep the packet ready and open, to quicken the pickup process

Our staff will initially verify the product at the time of pickup and a quality check of the product will be conducted at our Returns Desk/Warehouse.

If return pick-up option is not available at your location, you can self-return the product to us by courier. Please mention the Order ID and Return ID of the returned product on the package.

You are required to courier the product on the below address: -

To,
SohraaZ Collections
1st Floor, 56, Topsia Rd, beside Jora Mazar, Topsia, Kolkata, India, West Bengal
For all self-shipped returns, you will be duly reimbursed the shipping costs (maximum amount reimbursable is of Rs. 150 per order). You must share a scanned copy of courier bill/receipt with us at care@sohraaz.com
The courier bill/receipt should satisfy the following conditions for successful processing:

• It should contain the weight of the return product
• Origin (residential/office) address, destination address, shipment date, amount and other details should be mentioned
• The information on the receipt should NOT be edited/over-written
• The courier charge (amount mentioned on the receipt) should not go past the Sender-Destination-Service combination and shall be cross checked with the courier company

This is subject to your returns being inspected and successfully processed upon receipt at our end. After the product is verified, we will process the Exchange request.

For more information, please visit - https://sohraaz.com/ or contact our Customer Care Team via email at care@sohraaz.com. You can call us at our 083348 81803 (For India Customers only).

2. Cancellation & Refund

We aim to keep in stock every product displayed on our website. However, if an item is unavailable due to any reason, we will inform you via email within two (4) working days from the date of purchase. Thereafter, you will have the option of either substituting your product with a same or higher priced product or cancelling the order. In case of cancellations, a refund will be initiated accordingly.

An easy cancellation process is available for all our valued customers:

You can cancel your online order before the product has been shipped, by going into the My Accounts section of https://sohraaz.com/ and placing a cancellation request within 24 hours of placing the order (or before product dispatch, whichever is earlier) and your entire order amount will be refunded to the source of the payment.

If you face any issues in the process above, please contact our Customer Care Team via email at care@sohraaz.com

Refunds will be granted only in the following cases:

• Genuine size issues
• Genuine quality issues
• Packages lost in transit
• If a wrong item has been delivered to you
• No refunds will be given in the following cases:
• Design and colour variations
• Products returned in a used or damaged condition

Refunds will be made after we have received the product and duly verified it. Exceptions to the above would be made if the package has been lost in transit where the customer needs to provide the Courier slip with AWB number.

Claiming Refunds:

Our refund takes around 10 to 15 working days after initiating the same. Refund will be credited in the same account which was used for making order payment*

*Please note that the timing of the actual account credit depends on multiple third-party agencies such as banks and payment gateways.

3. Product Disclaimer

Embroidery and Colour

We regard the inherent qualities of our products with utmost care and we ensure the quality of our products but due to the nature of fabrics, we do not guarantee the garment’s embroidery or any colour bleeding therein.

Sizing

The fit of our clothing depends on the cut, fabric and style of every garment. Some garments are designed to have a loose, relaxed fit and some garments are styled to be more fitted. Please review our sizing guide available with each product to select the size or fit which is best suitable for you. Due to the nature of different fabrics the given measurement can differ marginally.

Colour Display

We have done our best to display the colours of the products shown on this website as accurate as possible. However, the colour of the physical products may be different from the ones displayed on the website which could be due to the settings of your monitor or colour of your visual display or resolution of the image or lights used while taking the photographs of the products.

Wash care

We request you to read the washing instructions carefully as mentioned on the tag of the product and follow the same to avoid any damages to it.

4. Exclusions from the Exchange & Return Policy

Please note that merchandise can only be returned or exchanged if they are unused, unaltered and have all the price tags available.

5. Transactional Disputes

Transactional Disputes if any, would be subject to exclusive jurisdiction of the courts of Kolkata, India.
We, as a merchant, shall be under no liability whatsoever, in respect of any loss or damages arising, directly or indirectly, from to decline of authorization for any transaction on account of the Cardholder/customer, having exceeded the pre-set limit mutually agreed by them with their acquiring bank.
The Company reserves the right to amend and/or alter any of the above policy terms and conditions at its sole discretion.