At Sohraaz Collections, we are committed to delivering your orders safely and on time. We work with trusted courier partners to ensure a smooth shopping experience across India.
Please read our shipping policy carefully before placing an order.
1. Order Processing Time
Orders are usually processed and dispatched within 1–3 business days after confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
Please note that during festive seasons, sales, or high-order periods, dispatch timelines may be slightly extended.
2. Delivery Timeline
Estimated delivery timelines are as follows:
Metro Cities: 3–5 business days
Other Cities & Towns: 5–7 business days
Remote Locations: 7–10 business days
Delivery timelines are estimates and may vary depending on courier serviceability, weather conditions, public holidays, or unforeseen logistical delays.
3. Shipping Charges
We offer Free Shipping across India on orders above ₹999.
Shipping charges, if applicable, will be displayed during checkout before payment.
4. Shipping Locations
All orders are shipped from our operational facility in Kolkata, West Bengal, India.
Currently, we deliver across most serviceable locations within India.
5. International Shipping
Currently, Sohraaz Collections does not offer international shipping outside India.
We are working towards expanding our services in the future.
6. Courier Partners
We work with trusted courier and logistics partners, including:
Delhivery
Xpressbees
Ekart
Other reputed logistics providers
Courier partner selection may vary depending on the delivery location and service availability.
7. Cash on Delivery (COD)
COD is available on selected serviceable pin codes across India.
A ₹150 prepaid confirmation amount is required for COD orders.
The remaining balance is payable at the time of delivery.
COD availability may vary based on courier serviceability and order value.
8. Order Tracking
Once your order is shipped, tracking details will be shared via:
SMS
WhatsApp
Email
Customers can track their shipment using the tracking link provided after dispatch.
9. Delivery Delays
While we aim to deliver orders within the estimated timeline, delays may occur due to:
High order volume during festivals or sales
Weather conditions
Courier operational issues
Public holidays or regional restrictions
Sohraaz Collections shall not be held responsible for delays caused by third-party courier partners or circumstances beyond our control.
10. Failed Delivery Attempts
Please ensure that the shipping address and contact details provided during checkout are accurate.
Delivery may fail in cases such as:
Incorrect or incomplete address
Customer unavailable during delivery attempts
Incorrect contact information
In such cases, re-shipping charges may apply.
11. Tampered or Damaged Packages
Customers are advised not to accept packages that appear tampered, opened, or physically damaged at the time of delivery.
If you receive a damaged package, please contact us immediately with proper images and an unboxing video for verification.
12. Important Information
Delivery timelines mentioned are estimated business days only.
Orders may arrive earlier or later, depending on location and courier operations.
We reserve the right to cancel orders due to unforeseen issues, including stock unavailability or delivery limitations.
Get in Touch
For shipping-related queries, feel free to contact us: